The griddle section never came up to temperature and the burner under it roared. He found a cracked igniter and a warped baffle, changed both and reset the airflow. It cooks flat across the plate again.
Customer Comments
What customers said afterwards
Rated 4.8 out of 5 across 47 customer reviews. All 47 are printed below in full, the awkward ones included.
What owners wrote after the visit. The rating printed on this page is the average of exactly the entries shown on it.
How To Read These
One visit each, start to finish
Every entry below is a single call: what the appliance was doing, what was measured, what was changed, and how it ended. They are printed first name and last initial, and the ones that mark us down are printed with the rest. A wall of nothing but top marks tells a reader nothing, and a shop that has never had a part arrive late is a shop nobody has used.
Nothing below quotes a sum. What a visit costs is on the pricing page, where it can be held against the invoice, and what happens afterwards is on the warranty page. If a fault below sounds like yours, the page for that appliance sets out how it gets diagnosed. Ironside Appliance Repair works on Viking equipment only, so every comment here is about that equipment.
| Figure | Value |
|---|---|
| Average | 4.8 out of 5 |
| 5 stars | 39 |
| 4 stars | 6 |
| 3 stars | 2 |
| Span | 18 Sept 2025 to 30 Jul 2026 |
| Equipment | Cooking and refrigeration |
Every review we publish
Something rattled inside the oven whenever the fan ran. He took the rear baffle off and found a screw that had backed out of the fan shroud and been bouncing around. Refitted it and checked every other fixing.
Our outdoor grill lit on one side only after a wet summer. He found the crossover tube corroded through and both igniters gone, replaced the lot and coated the fasteners so the next set comes out again.
The oven in our range would climb past the set point and sit there. He checked the sensor resistance cold, found it reading low, and swapped it. Then he stayed to watch two full cycles before he called it done.
A door alarm sounded at odd hours with everything shut. He found the salt air had eaten into the reed switch contact near the hinge, sealed the entry and fitted a new switch. Silent since, and he explained the corrosion.
One burner clicked constantly, even switched off. He found a cracked igniter letting damp across the electrode and replaced it. It stopped that minute. He also flagged a second igniter starting to craze.
The upper zone of the wine cellar drifted warm through the afternoon. He found the condenser clogged and one fan turning slowly, cleaned the coil and replaced the fan. It holds both zones now through the hottest hours.
The wall oven quit mid roast and would not restart. He found a thermal cutout tripped and, rather than just resetting it, worked out that the cooling fan had failed. Both replaced, and it has not cut out since.
The refrigerator side warmed while the freezer stayed hard. He found the damper motor stalled and the harness chafed where it crossed a bracket. New motor, harness rerouted, and both compartments have held ever since.
Ours hummed and never filled. He tested the inlet valve, found it fine, then found the supply stop half shut behind the cabinet from earlier plumbing work. He opened it and checked the fill rate before leaving.
Every knob on the rangetop set off every igniter at once. He stripped the fascia, found grease bridging the spark switches and cleaned each one, then showed me how to wipe around them without soaking the panel.
The hood roared and pulled almost nothing. He found the roof cap damper seized shut, freed and lubricated it, then measured the draw at the grille before and after so I could see the difference for myself.
The oven door on the range would not shut square and heat poured out the top. He rebuilt both hinge assemblies and reset the door, then checked the seal all round with a strip of paper. It closes properly for the first time in years.
The rotisserie motor had seized solid with salt. He replaced the motor and the spit bearings, then showed me the cover we had been leaving off after the grill cooled. Straight advice rather than a sales pitch.
Flames leapt up the back of the grill whenever the fat pan filled. He found the drain path blocked solid and a burner shield warped out of position, cleared the run and fitted a new shield. Safe to use again.
Our double wall oven ran cold in the lower cavity. He tested both bake elements, found the lower one open at a terminal and replaced it along with the burnt receptacle behind it. Even bakes again on both levels.
Glasses came out with grit on them every load. He pulled the sump apart, found the filter split and letting debris back into the pump, and replaced the filter and a worn wash arm bearing at the same time.
Only the lowest speed worked and the lamps flickered with it. He replaced the speed control board and a heat damaged wire behind it. Every setting works now and the lights hold steady whatever the blower is doing.
Our range top would light on the left and not the right. He found the spark module burnt on one output and the ground strap loose under the chassis. Both put right, and he cleaned the burner ports while he had them off.
The centre burner burned orange and sooted the bottom of our pans. He cleared a spider nest out of the burner tube, cleaned the orifice and reset the air shutter. Blue flame again and no more black pans.
Ours ran constantly and the kitchen floor beside it was warm. He pulled the lower panel, showed me the condenser matted with dust and pet hair, cleaned it and then rechecked the running current before leaving.
The door dropped instead of easing open and had started to catch the cabinetry. He fitted new door springs and cables on both sides and set the tension so it holds wherever you stop it. No more slamming.
A burner kept going out under a big pot. He measured the gas pressure at the manifold, found it low, and traced it to a partly closed valve behind the range from a remodel. He set it right and rechecked every burner under load.
Ours tripped its own breaker the moment it reached top speed. He put a clamp meter on the motor, read a draw well outside its range and traced it to a failing bearing. A replacement blower went in and it has been fine.
Ice built up on the back wall of the freezer every few weeks. He tested the defrost heater and the bimetal, found the bimetal open and replaced it. He explained why the board was not the problem, which saved us a lot.
The glass door on ours had started to sweat and the seal was soft. He replaced the gasket, adjusted the hinge so the door pulls square and checked the humidity once it had settled. No condensation since.
The display had gone dim and half the touch panel ignored us. He found moisture had got behind the fascia from the steam of the cooktop below and had corroded the ribbon. Cleaned, resealed, new ribbon, working properly.
The side burner would not stay lit in any breeze. He found the flame sensor pitted and the burner cap sitting proud of its seat, cleaned and reseated both. It has held through a windy afternoon since.
Water collected under the crisper drawers and froze into a sheet. He cleared a blocked drain line, warmed the tube through and fitted the clip that keeps it clear. Nothing has pooled since and no parts were sold to us.
A knob had gone so stiff we were using two hands on it. He pulled all of them, cleaned and regreased the valve stems with the proper high temperature grease and refitted. They all turn with one finger now.
Our range would not hold a low flame and scorched everything in a heavy pan. He stripped and soaked the burner caps, cleared two ports and reset the air shutters. It simmers again without cutting out.
Water stood in the bottom after every cycle. He found the drain hose sagging behind the unit and a plug of debris in the check valve, cleared both and repositioned the hose loop so it cannot sag again.
The self clean cycle locked the door and left it locked. He got it open without damaging the trim, replaced the lock motor and the switch that had failed with it, then ran a cycle through to prove it releases.
Ours had rattled at high speed for a year and we had stopped using it. He rebalanced the blower wheel, replaced two mounting grommets that had perished and refitted the filters square. We use it again now.
Ours short cycled and the display kept resetting itself. He found a failing control board and, before ordering it, checked the supply for the voltage drop that had likely killed the first one. Both dealt with.
Our interior lamp burned whether the door was open or closed, and the cavity sat warmer than the dial said. He found the plunger seized in its bore, freed it and fitted a new switch. A small fault making a real difference.
We smelled gas near the rangetop and shut the supply off ourselves. He leak tested every joint with the meter in view, found a fitting weeping at the manifold, resealed it and retested. He treated it as urgent.
The lower arm turned but nothing on that rack came out clean. Its pump impeller had shed a vane. A new pump went in, and he ran the machine with the baskets pulled clear so I could watch water reach both arms.
The ice maker filled with a trickle and made hollow cubes. He measured the fill volume, found the inlet screen silted up and the valve weak, and replaced the valve. Full cubes by the following morning.
Ours ran with one hot spot and one cold end. He checked the manifold and found a partly blocked orifice on the far burner, cleared it and rechecked every port. The grate now heats evenly end to end.
The oven took forever to preheat and never quite got there. He found the broil element open and the bake element weak, and was clear that replacing one without the other would just bring him back. Both done in one visit.
Convection roasting browned everything down the right side. He measured cavity temperature at four corners, found the fan motor slowing under heat and replaced it. A whole tray of vegetables now cooks evenly.
Ours leaked at the lower corner and had marked the floor before we noticed. He replaced the door seal, dried and checked the base tray, and pointed out that the machine had never been levelled properly.
Ours held temperature but hummed loudly at night. He isolated the evaporator fan, found a bearing dry and the blade rubbing its shroud, and replaced the assembly. Quiet again, though it took a second trip for the part.
The simmer plate never held a low flame under a sauce. He rebalanced the shutters, cleared two simmer ports and set the valve stop properly. It sits at a low flame now instead of dropping out.
The interior lighting flickered and one shelf strip had gone out. He replaced the driver and the failed strip. It works, but the visit was rescheduled twice before it happened and nobody rang to tell us.
Smoke rolled out the front instead of going up the duct. He found the run crushed in the ceiling void and told me plainly that the real repair is builder work. He improved what he could reach and charged for what he did.
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